What's New
Case Study: Dallas Associated Dermatologists (PDF 323KB)
Dallas Associated Dermatologists had been using the document management module of its billing software, but found that it was difficult to use. After seeing a postcard for last year’s MGMA conference, Bill Duke, the practice’s executive director, began investigating Laserfiche – because he was excited about how Laserfiche’s natural approach wouldn’t make doctors change the way they were used to working. Now, “once transcriptions have been imported into Laserfiche, they’re automatically routed to the Transcriptionist folder where they’re linked to their .wav files. We’re also testing how to automate other paper-intensive processes, such as prescription refill approval, using Workflow,” says Duke. “EMR systems are focused exclusively on patient records, but Laserfiche gives us the infrastructure to streamline operations across the practice.”
Posted in
News, Author: Bert (November 12, 2010)
What's New
ECM Agility for Higher Education (PDF 1.8MB)
To succeed in today’s competitive and rapidly changing educational environment, the ability to be agile, adaptable and responsive is becoming increasingly important at colleges and universities around the world. Institutions that use an agile enterprise content management (ECM) system to standardize their approach to information management increase collaboration and information sharing between departments, automate core business processes and minimize ongoing maintenance demands for IT personnel.
Includes case studies and examples from Laserfiche users including USC, the University of Utah, CSU Los Angeles and more.
Posted in
News, Author: Bert (October 28, 2010)
What's New
Announcing the Fall 2010 Laserfiche Users Exchange!
PLAN TO ATTEND – Laserfiche User
Exchange! Tuesday October 19, 2010
1 – 4 P.M.
Please Register Today!
Seating Limited to 50 Participants!!
- Meet other Laserfiche users
- From the Users Perspective – Presentation by City of Dubuque;
- Hear how they use Quick Fields to save time & $$$$$!!
- Think with us about Backup of your Laserfiche data;
- Spotlight will be on Disaster Recovery!!!
- Free; Complimentary Snack Break to keep you awake!
WHEN:
Tuesday, October 19, 2010
WHERE:
Paper Free Technology Offices – Des Moines
4512 Merle Hay Road Des Moines, IA 50310
TIME:
1 PM to 4 PM – Registration Begins at 12:30 PM
— Snacks available beginning 12:30 PM -
HOSTED BY:
Paper Free Technology, Inc.
RSVP BY NOON FRIDAY, October 15,2010
- Preferred RSVP method: use the below form.
- Fax number to register: (515) 253+9251
- Other RSVP methods: e-mail: Dr_Sam@paperfreetech.com
cforms contact form by delicious:days
Posted in
Events,
News, Author: grafics (September 22, 2010)
What's New
As chief probation officer for LaPorte Superior Court No. 4 in Indiana, Steve Eyrick knows a great deal about rehabilitation. Every day, he works with clients who’ve been charged with misdemeanors and Class D felonies, and it’s his job to help them turn their lives around.
Of his probationers, Eyrick says, “They’re just people who make some bad decisions. I try to focus on their issues and their individual dynamics, while at the same time testing them and making sure they’re doing what they’re supposed to be doing.”
In recognition of his commitment and personal dedication to the job, Eyrick received the 2009 “Order of Augustus,” an annual statewide probation officer award named for John Augustus, the father of probation in America.
But Eyrick’s responsibility extends beyond offering assistance to individual offenders: He’s also tasked with developing and coordinating the direction of the probation department as a whole.
For Eyrick, technology plays an important role in shaping departmental strategy. Under his direction, the department recently rolled out a video conferencing system, which has improved security by keeping inmates in jail during their arraignments. The department has also benefitted from the chief probation officer’s decision to implement Laserfiche content management more than seven years ago.
“Prior to implementing Laserfiche,” Eyrick says, “we were storing piles of files that had accumulated over the course of more than twenty years. Organizing everything was a problem, as was finding enough storage room. Laserfiche changed all of that.”
Specific benefits the probation department has realized since implementing Laserfiche include:
- Increased efficiency. Without leaving their desks, employees are now able to instantly locate probationary records within the superbly-organized Laserfiche content repository. Staff members are more productive because they no longer have to waste time searching for client files in cluttered filing rooms.
- Easy integration. Laserfiche provider BOLT Document Management created a useful integration with the probation department’s case management system that allows probation officers instant access to clients’ files while viewing case information in the database.
- Storage savings. Scanning old records into Laserfiche allowed the department to destroy thousands of hardcopy documents and reclaim a large storage room that had been in utter disarray. The Court Clerk, who shares the space, benefits from how neat and organized the room is today.
Eyrick’s success with Laserfiche soon attracted attention outside of his department, and it wasn’t long before Darlene Hale, IT director for the entire county, came calling.
The Tipping Point: From One Department to Many
Charged with delivering the most effective and affordable technology to all LaPorte County offices including the auditor, treasurer, probationer, surveyor, juvenile detention and more, Hale had noticed a few problems with the way content management had been rolled out county-wide. Chief among them was that, in the years before she’d taken the helm, individual departments such as Eyrick’s had been allowed to choose and deploy their own preferred IT systems. As a result, interoperability was lacking, sharing information was difficult and costs were high.
It was time to standardize.
In the course of Hale’s research, she determined that if one of the content management systems already in use could be expanded, the cost of conversion wouldn’t be quite so high. Two systems rose to the top: Laserfiche and Docuware. Ultimately, after talking to Eyrick and his department, comparing features and functionality and considering ROI, Laserfiche won out.
According to Hale, “The biggest thing that sets Laserfiche apart from other content management solutions is the sheer ease of use. The layout is simple and intuitive, so it’s easy for users to pick up, but just as important for IT professionals like me is that it’s also easy to administer. Setting up templates and user licenses, integrating it with other products and external applications: everything is just so easy.”
BOLT helped LaPorte County migrate the content stored in Docuware into Laserfiche by completing the following five steps:
- Examining the document and information structure of the old Docuware repositories.
- Obtaining samples of documents and data from every unique document set.
- Using the samples to determine the logic and structure incorporated in the repositories.
- Creating a unique conversion program for each document set.
- Importing and testing samples from each set in Laserfiche.
Once the testing was successfully completed, the conversion process began—one department at a time.
Each phase of the migration project was carefully defined and scheduled, since departments needed continuous access to stored content even while the process was underway. Employees could look up existing information in Docuware, but to prevent “orphaned” records, staff was not allowed to make any additions or changes. After the process was complete, the converted information was mounted as new volumes to the county’s Laserfiche server. BOLT then installed and configured the Laserfiche client software on department computers and trained each department’s personnel.
Users Love Laserfiche
Although LaPorte County now has centralized control over all of its content (ensuring that information from all departments can easily be shared), Laserfiche grants each department the flexibility to adapt the system to the way they work and manage their files. “Our users love Laserfiche,” Hale explains. “It just has so many more uses and capabilities than what they were using before.”
The county, too, has reaped the benefits of standardizing on Laserfiche. Overhead costs for content management have diminished, and information management throughout county offices has dramatically improved. In addition, all of the advantages that Steve Eyrick’s probation department realized as a result of implementing Laserfiche—increased staff productivity, storage savings and easy integration with mission-critical applications—have now materialized for all of the departments under Hale’s purview.
“Better system, more functionality, lower overhead costs, excellent ROI,” Hale concludes thoughtfully. “What’s not to love?”
Author: Meghan Wooster
Megan Wooster is a research/writer in the Laserfiche marketing department.
Posted in
News, Author: Sam, Jr. (August 24, 2010)
