Enterprise Government Case Study: Franklin County, PA
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Enterprise Government Case Study: Franklin County, PA (PDF 932KB)
Ed Yonker joined the Franklin County IT Department in 2004, after spending many years in the banking industry. “Government is a different world,” he explains, noting that county departments “operate like 52 separate businesses under the same umbrella.” With 26 departments already using Laserfiche, Franklin County recently upgraded to Laserfiche Rio to bring 24 additional departments onto the latest version of Laserfiche. Plans include integrating Laserfiche with the state’s case management system in Court Administration; automating processes including contract management and case management; and integrating Laserfiche with the MUNIS ERP system. “It’s hard to convince all the different departments that they can all use the same system,” says Yonker. “Because of that, we didn’t start out thinking Laserfiche was going to be enterprise technology. But after the enterprise content management seed was planted in one department, suddenly all our departments wanted to know more.”